COVER LETTER:
February 25, 2009
Dear
Hiring Manager or Recruiter:
Please
review the enclosed resume in connection with your open position. I believe you will find the qualifications,
experience, and background you are looking for.
As
the résumé details, the focus of my expertise
and professional experience is in business analysis, with extensive related
experience in program coordination, project management, technical
communications, and information technology management. I am not
a developer or a DBA.
For
your convenience, the following links (in combination with the control key) will take you directly to
the designated sections:
Search Keywords: project management, project manager, program
coorinator, program coordination, Vignette Analyst vignette bsa CMS ECM WCM
UML RUP PMP SDLC SMC IT SDLC system development life cycle, HAREPLEX, Live
Reorg, Formation, Peoplesoft, Orapps, Baan, SAP, J.D. Edwards, Stat!,
Foglight, Quest Central, Databasic II, JCLFlow, JCLAudit, Test/IMS,
Frontpage, Photoshop, Photo Editor, Adobe Acrobat, Primavera, Act!,
Goldmine, Outlook, Optimizer, EARL, SCM, ESCM, SCP, SCE, APS, BI, OLAP, DW, ETL, RDBMS, ETL, TMS,
ERP, APICS, CPIM, CIRM, UNIX, 4GL, DB2, WINDOWS 95, WINDOWS 98, WINDOWS NT,
PC, LAN, CLIENT SERVER, MID-RANGE, AS400, IBM MAINFRAME, WEB, SOFTWARE,
SYSTEMS, INTERNET, AEROSPACE, ESUPPLY CHAIN, E-SUPPLY-CHAIN, SUPPLY CHAIN
MANAGEMENT, SUPPLY CHAIN PLANNING, SUPPLY CHAIN EXECUTION, B2B, EBUSINESS
INFRASTRUCTURE, E-BUSINESS, ELECTRONIC BUSINESS, ECOMMERCE INFRASTRUCTURE,
E-COMMERCE, ELECTRONIC COMMERCE, ADVANCED PLANNING AND SCHEDULING, DATA
WAREHOUSE, BUSINESS INTELLIGENCE, DECISION SUPPORT, DSS, CUSTOMER RESOURCE
MANAGEMENT, CRM, ENTERPRISE APPLICATION INTEGRATION, EAI, HIGH AVAILABILITY,
MANUFACTURING, MANUFACTURER, DISTRIBUTION, TRANSPORTATION, LOGISTICS,
BANKING, FINANCIAL, INSURANCE, UTILITY, RETAIL, FORTUNE 100, FORTUNE 500,
FORTUNE 1000, SAP R/3, ORACLE, BAAN, PEOPLESOFT, J. D. EDWARDS, DATABASE
TOOLS, CLIENT SERVER, ACCOUNT EXECUTIVE, ACCOUNT MANAGER, ACCOUNT
MANAGEMENT, SALES REPRESENTATIVE, SENIOR DISTRICT SALES MANAGER, BUSINESS
DEVELOPMENT MANAGER, BDM, ALLIANCE MANAGER, ALLIANCE MANAGMENT, CHANNELS
MANAGER, CHANNELS MANAGEMENT, PARTNER MANAGER, PARTNER MANAGEMENT, PROJECT
MANAGEMENT, CONSULTANT, CONSULTING, MANAGE, SALES MANAGEMENT, DIRECTOR OF
MARKETING, MARKETING DIRECTOR, CEO, CIO, CFO, C-LEVEL, VP, VICE PRESIDENT,
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AGGRESSIVE, DISCIPLINED, ORGANIZED, PERSEVERING, PROACTIVE, DEDICATED,
ARTICULATE, DEPENDABLE, RELIABLE, CLOSE, CLOSED, TOP, TOPGUN, SUPERIOR,
EXCELLED, EXCELLENT, EXCEEDED, MOTIVATED, PROFESSIONAL, CREATED, VISIONARY
SELLING, SOLUTION SELLING, STRATEGIC SELLING, PRESENTATION, PRESALES, COMMUNICATION,
ORGANIZATION, QUALIFY, QUALIFIED, QUALIFICATION, NEEDS ANALYSIS, POWER
POINT, OFFICE, WORD, EXCEL, OUTLOOK, ACT!, GOLDMINE, CONTACT MANAGEMENT,
PDA, UNIX, Linux, Windows NT, Windows 2000, Palm OS, wireless handheld PDA
software, stable career position Oracle DBA tools, team building,
mentoring, WIRELESS SOFTWARE, PALM OS, COMPUTER ASSOCIATES, WEBPLAN, QUEST
SOFTWARE, POCKETDBA, EXPAND BEYOND CORPORATION, CERIDIAN, COMDATA ROTEC,
RED BRICK SYSTEMS, OBERON SOFTWARE, CONSUMER SYSTEMS.Masters degree, analysis,
research, organization, management, communication, presentation, projects,
persuasion, Business Analysis Research, Process reviews, needs analyses,
structured interviews, user surveys, System evaluations, functional
requirements definition, Product comparisons, literature assessments,
medical research, abstracts, Interpreted & applied government regs,
determined eligibility & entitlement, Technical Writing, TECHNICAL WRITER, EDITOR, EDITING,
Specifications, solution proposals, product evaluations, RFP’s, System
Documentation, PL/SQL SCM
integration & datamart ETL manuals, user guides, Editing, Rewrites,
enhancement of grammar, rhetoric, logic, clarity, figures of speech,
Business Writing, Reports, studies, letters, analyses, applications,
summaries, SOP’s, Sales Writing:
Proposals, pattern letters, presentations, projects, process docs,
ROI’s, Marketing Communications:
Promos, plans, surveys, campaigns, advertising, mailings, Consulting
& Project Management, Proposed
& implemented business projects & processes, coordinated resources,
Developed & oversaw technical solutions & initiatives, defined
sequences of events, End user support, Installation, maintenance, upgrade,
troubleshooting, multiple platforms, systems, products, solutions, eSCM,
B2B, APS, ETL, BI, Data Warehouse,
Wireless, Database, EAI, ERP, Leadership, persuasioN, Management, Designed
team strategies, coordinated
timetables, budgeted, hired, Account Management, relationships; resolved
issues, Sales, critical business challenges, proposed solutions, closed
major deals, Persuasion, Selling, marketing, presentation, overcoming
objections, won agreements, Government, Adjudicated federal claims,
authorized benefits, managed office clinic, Public Relations, Represented
companies & agency, managed relationships , COGNOS, INFORMATICA,
HEALTHCARE, PHARMACEUTICAL, BUSINESS ANALYST, BUSINESS ANALYSIS,,
REGULATORY COMPLIANCE, SCIENTIFIC OR CLINIbusiness process traceability
matrix trace matrix test case preparation test case execution, PRODUCT
COMPARISONS, STRATEGIC PLANNING, KEY RELATIONSHIPS, SAMETIME, LIVE MEETING,
NET MEETING, LOTUS NOTES, crm, BUSINESS SYSTEMS ANALYST, BUSINESS SOLUTION
ANALYST, bsa, DELIVERABLES, CLINICAL TRIAL MANAGEMENT, ROUTING AND
SCHEDULING, PMO ANALYST, MS PROJECT SERVER, DOCUMENTUM, ErOOM, E-rOOM,
ORGANIZATIONAL SKILLS, VISIO, HONORABLY DISCHARED VIETNAM ERA VETERAN,
FRAMEMAKER, ROBOHELP, SOX, SARBANES-OXLEY, IT LEADERSHIP, INFRASTRUCTURE,
CROSS-FUNCTIONAL, MINIMAL SUPERVISION, AUTONOMOUS, REMOTE VIRTUAL OFFICE,
AUTOMOBILE, AVIATION, CHEMICALS, ENERGY, INTERNET, REAL ESTATE, RETAIL,
SMALL BUSINESS, TRANSPORTATION, TRAVEL, UTILITIES, INSTRUCTIONAL, ABAP,
LEGACY, LINUX, BPM, CONSULTING, 21 crf 210 211, CUSTOM, FDA REGULATED
ENVIRONMENT, SEQUENCES OF EVENTS, OPTION ANALYSIS, MANAGEMENT
PRESENTATIONS, MEDICAL LABORATORY RESEARCH, rfp, DESIGN SPECIFICATIONS
If
you would like to talk, please contact me at the email address above. I would welcome the opportunity to discuss
how I can help achieve your or your client’s organizational objectives. And a sincere thank you for your consideration!
Sincerely,
Paul
H. Lawhead
Enclosure: Résumé
AL ENVIRONMENT, CONTRACT ADMINISTRATION,
CONTRACT MANAGEMENT, NEGOTIATED SOFTWARE
Paul H. Lawhead
1320 S. White Oak
Drive, Waukegan, IL 60085 www.lawhead.info/bsa-pm.doc paul@lawhead.info 847-249-2233
opportunity requiring extensive successful senior level business and IT
experience, together with proven accomplishments and strong skills in business
analysis, program coordination, project management, and technical management and
communications. Local (Chicago-Milwaukee)
and C2C situations preferred.
Business Analysis & Research (20
years):
¨
Led BSA team in gathering & documenting
requirements & managing user acceptance; assigned tasks
¨
Wrote or edited multiple documents, including URS,
BRS, FRS, reports, plans, proposals, & protocols
¨
Served as liaison between IT and business client in
critical, high-visibility pharma implementation
¨
Conducted needs analyses, structured interviews,
user surveys, system evaluations, process reviews
¨
Gathered & analyzed requirements; developed
& proposed solutions; calculated return on investment
¨
Defined & developed use cases &
specifications, mapped processes & requirements, used UML, RUP
¨
Produced critical issue evaluations, impact
analyses, product evaluations, competitive comparisons
¨
Analyzed business challenges, identified business
problems, evaluated impact, proposed solutions
Project Management & Program
Coordination (12 years):
¨
Managed, coordinated, & implemented IT &
business projects, processes, initiatives, & programs
¨
Analyzed client requirements, prioritized tasks,
identified dependencies, designed solutions
¨
Defined scope, established budget, developed
timeline, scheduled deliverables, wrote charters
¨
Built teams, defined roles, managed resources,
coordinated meetings, evaluated risks & issues
¨
Facilitated team collaboration & fostered
communication; created and managed action item databases
¨
Coordinated critical activities, managed engagements
& expectations, secured time-critical approvals
¨
Functioned as interface to users & stakeholders;
oversaw releases & updates; reported status
¨
Developed plans, managed & administered
projects, coordinated IT programs, delivered results
Communications (20 years):
¨
Technical Writing: Specifications, solution proposals, product
evaluations & comparisons, RFP’s
¨
System Documentation: PL/SQL SCM integration & datamart ETL
manuals, user & install guides
¨
Clinical reporting: Wrote published scientific study, clinical
contact notes, medical evaluations
¨
Editing: Rewrites, enhancement of grammar, rhetoric,
logic, clarity, illustrations, figures of speech
¨
Business Writing: Reports, research, studies, letters,
analyses, applications, summaries, SOP’s
¨
Sales & Marketing Communications: Promos, campaigns, newsletters, proposals,
presentations
Information Technology (20 years):
¨
Applications: eSCM, B2B, APS, ETL, BI, Data Warehouse,
Database, ERP, MRP, Reporting, Financial Modeling, CRM/Contact Mgmt, Transportation,
High Availability, Project Mgmt; HP PPM
¨
Tools: Developer, DBA, Schema, Instance, DBMS,
Change Mgmt, Library Mgmt, JCL, IMS, VSS
¨
Technologies: OLAP, OLTP, Wireless, RAD, 4GL, EAI, GPS,
ZIP, SQL, TCP/IP, HTML
¨
Vendors: Microsoft, Oracle, Computer Associates, Quest,
Manugistics, Informatica, Cognos, Red Brick, Informix,
IBM, Webplan, Vignette, VBIS, Metasys, Ceridian, SAP, Peoplesoft, JDE, HPQC
¨
Platforms: UNIX, Wintel 98/ME/XP/NT/2000,
MS-DOS, AIX, OS/MVS, DOS/VSE, CICS, VM, Palm
¨
DBMS: Oracle, DB2/UDB, IMS, Access, Informix,
Datacom/DB, Universe, Lotus Notes
¨
Industries: Aerospace, Automotive, Banking, Biomedical, Communications,
Consumer Packaged Goods, Distribution, Electronics, Education, Finance,
Government, Healthcare, HiTech, Hospitality, Insurance, Logistics,
Manufacturing, Military, Pharmaceutical, Retail, Software, Telecommunications,
Utilities
Business Development & Management (20
years):
¨
Management: Designed team strategies, coordinated
timetables, budgeted, hired, managed vendors, clinic
¨
Account Management: Strategized & serviced key clients,
territories, & relationships; resolved issues
¨
Sales: Identified critical business challenges,
proposed solutions, closed major deals, set records
¨
Persuasion: Sold & marketed information technology,
overcame objections, won agreements
¨
Government: Determined compliance with federal
regulations, adjudicated claims, authorized benefits
¨
Public Relations: Represented companies & agency; managed
relationships; worked trade shows
¨
Team Building: Led numerous ad hoc and permanent teams,
mentored, coordinated communications
¨
Negotiation: Forged agreements and contracts with multiple
parties, closed license agreements
¨
Extensive track record with blue ribbon clients contacting all
functions, roles, and mgmt levels
Consultant / Planning Analyst, ECM Release Calendar Consultant / Lead Analyst, Program Coordinator, Project Mgr Consultant / Analyst Consultant / Analyst Consultant / Manager Enterprise & Key Account Sales Senior Business Solution Analyst Business Solution Analyst Marketing Director |
Motorola (Global
Solution Resources) Abbott Laboratories
(NextGen) Houghton Mifflin Riverside
Publishing (Adecco) PocketDBA / Quest Software / Webplan Red Brick Systems / Oberon Ceridian Global & Consumer Systems |
2008-pres 2006-2007. 2005-2006. 2003-2005 2001-pres. 1999-2001 1997-1998 1995-1997 1989-1994 |
Estimation & Planning Analysis:
Drove Vignette ECM/WCM release calendar for upgrades and enhancements to
international website/portal content management system for Fortune 100 global
communications leader. Chaired weekly IT
meetings to evaluate and estimate LOEs for business change requests. Managed communications between IT and
business. Produced specifications. Responsible for scope lockdown and
requirements definition and approval. (Motorola, 2008)
Business Analysis: Led Business Analysis Team in gathering and
documenting requirements, writing specifications, developing test protocols,
and managing user acceptance in critical, high-visibility clinical trial
management system implementation in validated environment. Assigned tasks. Met deadlines. Evaluated performance. Screened, interviewed, and selected candidates. Wrote or edited URS, BRS, FRS, Field Guides,
test data, UAT plans, UAT protocols, UAT Reports, process maps, presentations,
agendas, minutes, memoranda. Secured
time-critical business approvals.
Developed, analyzed, managed change log of enhancement requests. Created automated reporting tool. Served as liaison between IT and business
client. (Abbott Labs,
2006-2007) Gathered requirements for application
development. Defined and documented use cases, UC models, elaboration.
Corrected and approved QA test cases.
Performed hundreds of needs analyses and operational assessments,
defining scope, cost, and ramifications of critical business challenges. Conducted conference calls, presentations,
demonstrations, negotiations. Hired / managed resources. (Multiple
companies,1985-2009)
Project Management & Program Coordination:
Planned and managed projects, including application decommissioning and
data archiving. Estimated task effort
& duration. Administered
MS-Project. Created and managed core
team, program, and project databases of action items, issues, and risks. Coordinated team meetings. Facilitated collaboration via setup and
management of eRoom forums. Supported IT
and business managers and Implementation Leads at Fortune 100 healthcare giant
in supervising, administering, and executing multi-million dollar application
development and migration project.
Coordinated staff activity for IT Program Manager in comprehensive IT
integration of new subsidiary. Prepared
regular PMO reports to upper management, summarizing activity, status, issues,
and risks for multiple projects. (Abbott Labs, 2006-2007)
eCommerce: Gathered and assessed business
requirements. Created, administered, and
compiled extensive user survey. Evaluated user needs in online
ordering, event registration, email marketing, content management, web
analytics, site promotion. Wrote and refined specification. Developed functional
decomposition and costing scenarios. Researched vendor solutions.
Assessed buy vs. build options. Chaired
planning meetings. Planned implementation including SAP integration
of detailed eCommerce requirements & web portal functionality at major
educational publisher.(Houghton-Mifflin,2005-2006)
Data Warehouse: Designed
documentation plan and autonomously executed development of 30-manual technical
description project for Cognos and Informatica data warehouse
integrating worldwide sales and operational data for Fortune 100 pharma giant. Infused technical documents with relevant
business context and logic. (Abbott Laboratories, 2003-2004)
SCM Procurement:
Managed ad hoc team working with major aerospace company in
helping streamline complex supply chain with updated e-supply chain software
solution. Interviewed key stake-holders
and subject matter experts involved in process on both business and IT sides to
evaluate and advance acquisition process.
Developed extensive and detailed analysis contrasting features and
functions of alternative solutions.
Proposed customized configuration of packaged software with essential
custom modifications, negotiating favorable vendor terms for new module
development. Implementation resulted in
substantial cost reductions and performance improvements. (Webplan/Smith’s Technologies, 1999)
Supply Chain Management: Created system design SDLC documentation for
massive worldwide SCM system. Functioned as part of a large team in the
implementation of multi-million dollar project.
Interviewed multiple developers and subject matter experts, interfacing
with both business and technical sides in detailing the design of 30 or more
specific integration solutions to address requirements of domestic and
international facilities. Final version
exceeded 35 MB of system design manuals documenting custom PL/SQL and Prospero
(RAD) programs that integrated worldwide sales and operation data with
Manugistics SCPO and Collaborate modules for global supply chain
management. Incorporated detailed Visio
diagrams, graphically
depicting complex system and data flows. (Abbott
Laboratories, 2003-2004)
Technical Writing: Developed
extensive data warehouse and SCM documentation. (See above, Abbott, 2003-2004) Created UNIX and MCBA ERP users’ guides. (Rogan
Corporation/Global Systems, 1993) Designed
and wrote PC software installation guide and users manual. (Encyclopedia
Britannica Educational Products/ Global Systems 1994)
Software Business Development: Created and
implemented detailed business development plan for innovative developer of
wireless application for remote system administration & management. Designed custom process tools for
prospecting, qualification, presentation, comparison, ROI, and licensing. Defined methodology and value
proposition. (PocketDBA, 2001)
Rescued major accounts. (Red
Brick, 1998; Ceridian, 1996) Set
records. (Multiple companies, 1985-2005)
Technical Marketing:
Developed and conducted mass mailing campaigns that saved dying
software company. (Consumer Systems/Global Systems, 1994) Created
unique, colorful marketing letter to introduce EAI tool. (Oberon Software, 1997) Produced corporate website. (Global Solution
Resources,2002) Created numerous PowerPoint presentations. (1995-2009)
Accounting Address correction Address list de-duping Advanced planning
& scheduling Application
development Application tuning
& performance BI Business
intelligence Business and
statistical graphics Business to business Catalog Change management Chart creation CICS testing &
debugging COBOL tools Contact mgmt/CRM (ACT,
Goldmine) Corporate financial
planning CMS Content management
systems Custom development Database Database
administration Database tools Data warehouse Defect Tracking Delivery routing &
scheduling Desktop publishing Distribution Documentum |
E-commerce ECM Enterprise content
management EAI Enterprise
application integration Educational strategies EIS Executive
Information System Email Engineering ERP Enterprise
resource planning E-commerce
infrastructure E-supply chain ETL Extraction
transformation & load Executive dashboard Financial planning Financial modeling 4GL Fourth generation
languages Freight management GPS global positioning
& tracking Geo-coding Graphics Graphics translation High availability HTML Human resources IMS JCL job control
language flowcharting JCL productivity &
debugging Library management |
Logistics Lotus Notes Mail coding &
processing Manufacturing Marketing demographics Media library
management Medical applications Modeling Monitoring MRP Material resource
planning MS-DOS MS-Office (Word,Excel,PPT,Outlook,Visio) MS-Project OLAP online analytical processing Online test
registration Oracle development Oracle tools Page definition PC desktop (extensive) Performance enhancement Pharmaceutical
applications Photo processing Postal coding Presentation Prototyping PL/SQL Presentation |
Programmer
productivity Project management Quality management Report generation RAD Rapid application
development Rational RDBMS Relational
database mgmt Schema management Server failover Server live
reorganization Spreadsheet SQL development SQAP System monitoring Test data generation Transportation
management TSO time sharing Route planning &
optimization UNIX Vehicle utilization WCM Web content
management Web analytics Webpage design Windows 3.1, 98, ME,
XP, 2000, NT Word processing Wireless database
administration Wireless
system administration |
Extensive software, analyst, & sales training.
(Computer Associates, Quest Software, Executive Analyst
training.)
PMP Study.
SDLC training. Supply Chain
Management (CPIM), 1999.
APICS.
M. Div.
1982. Trinity International
University, Deerfield, IL.
B.A.
Carleton College, Northfield, MN. Lucas scholarship. English minor.
Additional study at Columbia College, San
Antonio College, Covenant Seminary, Denison University, Emporia State
University, College of Lake County, Roosevelt University.
Excellent
health. Outstanding references. Entrepreneurial. Four languages. Chess.
Racquetball. Volleyball. Mensa.
Choral performer. Eagle Scout. Honorably discharged Vietnam era military
veteran. Commended as “dependable…hard
working, intelligent, highly motivated…articulate” with “a highly
developed sense of personal and professional integrity;” having a “commitment to quality,
integrity…professionalism.”
Considered
articulate, organized, persevering, proactive, and success-oriented (with over
two decades’ experience in IT, business analysis, and project management), I am
regarded as a disciplined self-starter, creative problem solver, effective team
player and leader, and excellent writer with superior analytic and
communications skills and a keen eye for detail.
—References Available Upon Request—