Paul H. Lawhead



1320 S. White Oak Drive

Waukegan, IL   60085







February 25, 2009




Dear Hiring Manager or Recruiter:

Please review the enclosed resume in connection with your open position.  I believe you will find the qualifications, experience, and background you are looking for.

As the résumé details, the focus of my expertise and professional experience is in business analysis, with extensive related experience in program coordination, project management, technical communications, and information technology management.  I am not a developer or a DBA.

For your convenience, the following links (in combination with the control key) will take you directly to the designated sections:


Professional Highlights

Position History

Recent Project Experience

Software Experience

Educational Background


Search Keywords: project management, project manager, program coorinator, program coordination, Vignette Analyst vignette bsa CMS ECM WCM UML RUP PMP SDLC SMC IT SDLC system development life cycle, HAREPLEX, Live Reorg, Formation, Peoplesoft, Orapps, Baan, SAP, J.D. Edwards, Stat!, Foglight, Quest Central, Databasic II, JCLFlow, JCLAudit, Test/IMS, Frontpage, Photoshop, Photo Editor, Adobe Acrobat, Primavera, Act!, Goldmine, Outlook, Optimizer, EARL, SCM, ESCM, SCP, SCE, APS, BI, OLAP, DW, ETL, RDBMS, ETL, TMS, ERP, APICS, CPIM, CIRM, UNIX, 4GL, DB2, WINDOWS 95, WINDOWS 98, WINDOWS NT, PC, LAN, CLIENT SERVER, MID-RANGE, AS400, IBM MAINFRAME, WEB, SOFTWARE, SYSTEMS, INTERNET, AEROSPACE, ESUPPLY CHAIN, E-SUPPLY-CHAIN, SUPPLY CHAIN MANAGEMENT, SUPPLY CHAIN PLANNING, SUPPLY CHAIN EXECUTION, B2B, EBUSINESS INFRASTRUCTURE, E-BUSINESS, ELECTRONIC BUSINESS, ECOMMERCE INFRASTRUCTURE, E-COMMERCE, ELECTRONIC COMMERCE, ADVANCED PLANNING AND SCHEDULING, DATA WAREHOUSE, BUSINESS INTELLIGENCE, DECISION SUPPORT, DSS, CUSTOMER RESOURCE MANAGEMENT, CRM, ENTERPRISE APPLICATION INTEGRATION, EAI, HIGH AVAILABILITY, MANUFACTURING, MANUFACTURER, DISTRIBUTION, TRANSPORTATION, LOGISTICS, BANKING, FINANCIAL, INSURANCE, UTILITY, RETAIL, FORTUNE 100, FORTUNE 500, FORTUNE 1000, SAP R/3, ORACLE, BAAN, PEOPLESOFT, J. 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EDWARDS, DATABASE TOOLS, CLIENT SERVER, ACCOUNT EXECUTIVE, ACCOUNT MANAGER, ACCOUNT MANAGEMENT, SALES REPRESENTATIVE, SENIOR DISTRICT SALES MANAGER, BUSINESS DEVELOPMENT MANAGER, BDM, ALLIANCE MANAGER, ALLIANCE MANAGMENT, CHANNELS MANAGER, CHANNELS MANAGEMENT, PARTNER MANAGER, PARTNER MANAGEMENT, PROJECT MANAGEMENT, CONSULTANT, CONSULTING, MANAGE, SALES MANAGEMENT, DIRECTOR OF MARKETING, MARKETING DIRECTOR, CEO, CIO, CFO, C-LEVEL, VP, VICE PRESIDENT, PROVEN TRACK RECORD OF SUCCESS, INTEGRITY, QUOTA PERFORMANCE, COMMITMENT, AGGRESSIVE, DISCIPLINED, ORGANIZED, PERSEVERING, PROACTIVE, DEDICATED, ARTICULATE, DEPENDABLE, RELIABLE, CLOSE, CLOSED, TOP, TOPGUN, SUPERIOR, EXCELLED, EXCELLENT, EXCEEDED, MOTIVATED, PROFESSIONAL, CREATED, VISIONARY SELLING, SOLUTION SELLING, STRATEGIC SELLING, PRESENTATION, PRESALES, COMMUNICATION, ORGANIZATION, QUALIFY, QUALIFIED, QUALIFICATION, NEEDS ANALYSIS, POWER POINT, OFFICE, WORD, EXCEL, OUTLOOK, ACT!, GOLDMINE, CONTACT MANAGEMENT, PDA, UNIX, Linux, Windows NT, Windows 2000, Palm OS, wireless handheld PDA software, stable career position Oracle DBA tools, team building, mentoring, WIRELESS SOFTWARE, PALM OS, COMPUTER ASSOCIATES, WEBPLAN, QUEST SOFTWARE, POCKETDBA, EXPAND BEYOND CORPORATION, CERIDIAN, COMDATA ROTEC, RED BRICK SYSTEMS, OBERON SOFTWARE, CONSUMER SYSTEMS.Masters degree, analysis, research, organization, management, communication, presentation, projects, persuasion, Business Analysis Research, Process reviews, needs analyses, structured interviews, user surveys, System evaluations, functional requirements definition, Product comparisons, literature assessments, medical research, abstracts, Interpreted & applied government regs, determined eligibility & entitlement, Technical Writing,  TECHNICAL WRITER, EDITOR, EDITING, Specifications, solution proposals, product evaluations, RFP’s, System Documentation,  PL/SQL SCM integration & datamart ETL manuals, user guides, Editing, Rewrites, enhancement of grammar, rhetoric, logic, clarity, figures of speech, Business Writing, Reports, studies, letters, analyses, applications, summaries, SOP’s, Sales Writing:   Proposals, pattern letters, presentations, projects, process docs, ROI’s, Marketing Communications:   Promos, plans, surveys, campaigns, advertising, mailings, Consulting &  Project Management, Proposed & implemented business projects & processes, coordinated resources, Developed & oversaw technical solutions & initiatives, defined sequences of events, End user support, Installation, maintenance, upgrade, troubleshooting, multiple platforms, systems, products, solutions, eSCM, B2B, APS,  ETL, BI, Data Warehouse, Wireless, Database, EAI, ERP, Leadership, persuasioN, Management, Designed team strategies,  coordinated timetables, budgeted, hired, Account Management, relationships; resolved issues, Sales, critical business challenges, proposed solutions, closed major deals, Persuasion, Selling, marketing, presentation, overcoming objections, won agreements, Government, Adjudicated federal claims, authorized benefits, managed office clinic, Public Relations, Represented companies & agency, managed relationships , COGNOS, INFORMATICA, HEALTHCARE, PHARMACEUTICAL, BUSINESS ANALYST, BUSINESS ANALYSIS,, REGULATORY COMPLIANCE, SCIENTIFIC OR CLINIbusiness process traceability matrix trace matrix test case preparation test case execution, PRODUCT COMPARISONS, STRATEGIC PLANNING, KEY RELATIONSHIPS, SAMETIME, LIVE MEETING, NET MEETING, LOTUS NOTES, crm, BUSINESS SYSTEMS ANALYST, BUSINESS SOLUTION ANALYST, bsa, DELIVERABLES, CLINICAL TRIAL MANAGEMENT, ROUTING AND SCHEDULING, PMO ANALYST, MS PROJECT SERVER, DOCUMENTUM, ErOOM, E-rOOM, ORGANIZATIONAL SKILLS, VISIO, HONORABLY DISCHARED VIETNAM ERA VETERAN, FRAMEMAKER, ROBOHELP, SOX, SARBANES-OXLEY, IT LEADERSHIP, INFRASTRUCTURE, CROSS-FUNCTIONAL, MINIMAL SUPERVISION, AUTONOMOUS, REMOTE VIRTUAL OFFICE, AUTOMOBILE, AVIATION, CHEMICALS, ENERGY, INTERNET, REAL ESTATE, RETAIL, SMALL BUSINESS, TRANSPORTATION, TRAVEL, UTILITIES, INSTRUCTIONAL, ABAP, LEGACY, LINUX, BPM, CONSULTING, 21 crf 210 211, CUSTOM, FDA REGULATED ENVIRONMENT, SEQUENCES OF EVENTS, OPTION ANALYSIS, MANAGEMENT PRESENTATIONS, MEDICAL LABORATORY RESEARCH, rfp, DESIGN SPECIFICATIONS

If you would like to talk, please contact me at the email address above.  I would welcome the opportunity to discuss how I can help achieve your or your client’s organizational objectives.  And a sincere thank you for your consideration!



Paul H. Lawhead


Enclosure:   Résumé



Paul  H.  Lawhead




1320 S. White Oak Drive, Waukegan, IL 60085    847-249-2233




opportunity requiring extensive successful senior level business and IT experience, together with proven accomplishments and strong skills in business analysis, program coordination, project management, and technical management and communications.  Local (Chicago-Milwaukee) and C2C situations preferred.


Business Analysis & Research (20 years): 

¨          Led BSA team in gathering & documenting requirements & managing user acceptance; assigned tasks

¨          Wrote or edited multiple documents, including URS, BRS, FRS, reports, plans, proposals, & protocols

¨          Served as liaison between IT and business client in critical, high-visibility pharma implementation

¨          Conducted needs analyses, structured interviews, user surveys, system evaluations, process reviews

¨          Gathered & analyzed requirements; developed & proposed solutions; calculated return on investment

¨          Defined & developed use cases & specifications, mapped processes & requirements, used UML, RUP

¨          Produced critical issue evaluations, impact analyses, product evaluations, competitive comparisons

¨          Analyzed business challenges, identified business problems, evaluated impact, proposed solutions

Project Management & Program Coordination (12 years): 

¨          Managed, coordinated, & implemented IT & business projects, processes, initiatives, & programs

¨          Analyzed client requirements, prioritized tasks, identified dependencies, designed solutions

¨          Defined scope, established budget, developed timeline, scheduled deliverables, wrote charters

¨          Built teams, defined roles, managed resources, coordinated meetings, evaluated risks & issues

¨          Facilitated team collaboration & fostered communication; created and managed action item databases

¨          Coordinated critical activities, managed engagements & expectations, secured time-critical approvals

¨          Functioned as interface to users & stakeholders; oversaw releases & updates; reported status

¨          Developed plans, managed & administered projects, coordinated IT programs, delivered results

Communications (20 years): 

¨          Technical Writing:  Specifications, solution proposals, product evaluations & comparisons, RFP’s

¨          System Documentation:  PL/SQL SCM integration & datamart ETL manuals, user & install guides

¨          Clinical reporting:  Wrote published scientific study, clinical contact notes, medical evaluations

¨          Editing:  Rewrites, enhancement of grammar, rhetoric, logic, clarity, illustrations, figures of speech

¨          Business Writing:   Reports, research, studies, letters, analyses, applications, summaries, SOP’s

¨          Sales & Marketing Communications:   Promos, campaigns, newsletters, proposals, presentations

Information Technology (20 years):

¨          Applications:  eSCM, B2B, APS, ETL, BI, Data Warehouse, Database, ERP, MRP, Reporting, Financial Modeling, CRM/Contact Mgmt, Transportation, High Availability, Project Mgmt; HP PPM

¨          Tools:  Developer, DBA, Schema, Instance, DBMS, Change Mgmt, Library Mgmt, JCL, IMS, VSS

¨          Technologies:  OLAP, OLTP, Wireless, RAD, 4GL, EAI, GPS, ZIP, SQL, TCP/IP, HTML

¨          Vendors:  Microsoft, Oracle, Computer Associates, Quest, Manugistics, Informatica, Cognos,                            Red Brick, Informix, IBM, Webplan, Vignette, VBIS, Metasys, Ceridian, SAP, Peoplesoft, JDE, HPQC

¨          Platforms:  UNIX, Wintel 98/ME/XP/NT/2000, MS-DOS, AIX, OS/MVS, DOS/VSE, CICS, VM, Palm

¨          DBMS:  Oracle, DB2/UDB, IMS, Access, Informix, Datacom/DB, Universe, Lotus Notes

¨          Industries:  Aerospace, Automotive, Banking, Biomedical, Communications, Consumer Packaged Goods, Distribution, Electronics, Education, Finance, Government, Healthcare, HiTech, Hospitality, Insurance, Logistics, Manufacturing, Military, Pharmaceutical, Retail, Software, Telecommunications, Utilities

Business Development & Management (20 years):

¨          Management:  Designed team strategies, coordinated timetables, budgeted, hired, managed vendors, clinic

¨          Account Management:  Strategized & serviced key clients, territories, & relationships; resolved issues

¨          Sales:  Identified critical business challenges, proposed solutions, closed major deals, set records

¨          Persuasion:  Sold & marketed information technology, overcame objections, won agreements

¨          Government:   Determined compliance with federal regulations, adjudicated claims, authorized benefits

¨          Public Relations:  Represented companies & agency; managed relationships; worked trade shows

¨          Team Building:  Led numerous ad hoc and permanent teams, mentored, coordinated communications

¨          Negotiation:  Forged agreements and contracts with multiple parties, closed license agreements

¨          Extensive track record with blue ribbon clients contacting all functions, roles, and mgmt levels


Consultant / Planning Analyst, ECM Release Calendar

Consultant / Lead Analyst, Program Coordinator, Project Mgr

Consultant / Analyst

Consultant / Analyst

Consultant / Manager

Enterprise & Key Account Sales

Senior Business Solution Analyst

Business Solution Analyst

Marketing Director

Motorola (Global Solution Resources)

Abbott Laboratories (NextGen)

Houghton Mifflin Riverside Publishing (Adecco)

Abbott Laboratories

Global Solution Resources

PocketDBA / Quest Software / Webplan

Red Brick Systems / Oberon


Global & Consumer Systems











Estimation & Planning Analysis:  Drove Vignette ECM/WCM release calendar for upgrades and enhancements to international website/portal content management system for Fortune 100 global communications leader.  Chaired weekly IT meetings to evaluate and estimate LOEs for business change requests.  Managed communications between IT and business.  Produced specifications.  Responsible for scope lockdown and requirements definition and approval.  (Motorola, 2008)

Business Analysis:  Led Business Analysis Team in gathering and documenting requirements, writing specifications, developing test protocols, and managing user acceptance in critical, high-visibility clinical trial management system implementation in validated environment.  Assigned tasks.  Met deadlines.  Evaluated performance.  Screened, interviewed, and selected candidates.  Wrote or edited URS, BRS, FRS, Field Guides, test data, UAT plans, UAT protocols, UAT Reports, process maps, presentations, agendas, minutes, memoranda.  Secured time-critical business approvals.  Developed, analyzed, managed change log of enhancement requests.  Created automated reporting tool.  Served as liaison between IT and business client.  (Abbott Labs, 2006-2007)  Gathered requirements for application development. Defined and documented use cases, UC models, elaboration. Corrected and approved QA test cases.  Performed hundreds of needs analyses and operational assessments, defining scope, cost, and ramifications of critical business challenges.  Conducted conference calls, presentations, demonstrations, negotiations. Hired / managed resources. (Multiple companies,1985-2009)

Project Management & Program Coordination:  Planned and managed projects, including application decommissioning and data archiving.  Estimated task effort & duration.  Administered MS-Project.  Created and managed core team, program, and project databases of action items, issues, and risks.  Coordinated team meetings.  Facilitated collaboration via setup and management of eRoom forums.  Supported IT and business managers and Implementation Leads at Fortune 100 healthcare giant in supervising, administering, and executing multi-million dollar application development and migration project.  Coordinated staff activity for IT Program Manager in comprehensive IT integration of new subsidiary.  Prepared regular PMO reports to upper management, summarizing activity, status, issues, and risks for multiple projects.  (Abbott Labs, 2006-2007)

eCommerce:  Gathered and assessed business requirements.  Created, administered, and compiled extensive user survey.  Evaluated user needs in online ordering, event registration, email marketing, content management, web analytics, site promotion. Wrote and refined specification. Developed functional decomposition and costing scenarios. Researched vendor solutions.  Assessed buy vs. build options.  Chaired planning meetings.  Planned implementation including SAP integration of detailed eCommerce requirements & web portal functionality at major educational publisher.(Houghton-Mifflin,2005-2006)

Data Warehouse: Designed documentation plan and autonomously executed development of 30-manual technical description project for Cognos and Informatica data warehouse integrating worldwide sales and operational data for Fortune 100 pharma giant.  Infused technical documents with relevant business context and logic.  (Abbott Laboratories,  2003-2004)

SCM Procurement:  Managed ad hoc team working with major aerospace company in helping streamline complex supply chain with updated e-supply chain software solution.  Interviewed key stake-holders and subject matter experts involved in process on both business and IT sides to evaluate and advance acquisition process.  Developed extensive and detailed analysis contrasting features and functions of alternative solutions.  Proposed customized configuration of packaged software with essential custom modifications, negotiating favorable vendor terms for new module development.  Implementation resulted in substantial cost reductions and performance improvements.   (Webplan/Smith’s Technologies, 1999)

Supply Chain Management:  Created system design SDLC documentation for massive worldwide SCM system. Functioned as part of a large team in the implementation of multi-million dollar project.  Interviewed multiple developers and subject matter experts, interfacing with both business and technical sides in detailing the design of 30 or more specific integration solutions to address requirements of domestic and international facilities.  Final version exceeded 35 MB of system design manuals documenting custom PL/SQL and Prospero (RAD) programs that integrated worldwide sales and operation data with Manugistics SCPO and Collaborate modules for global supply chain management.  Incorporated detailed Visio diagrams, graphically depicting complex system and data flows. (Abbott Laboratories, 2003-2004)

Technical Writing:  Developed extensive data warehouse and SCM documentation. (See above, Abbott, 2003-2004)  Created UNIX and MCBA ERP users’ guides.  (Rogan Corporation/Global Systems, 1993)  Designed and wrote PC software installation guide and users manual.  (Encyclopedia Britannica Educational Products/ Global Systems 1994)

Software Business Development:  Created and implemented detailed business development plan for innovative developer of wireless application for remote system administration & management.  Designed custom process tools for prospecting, qualification, presentation, comparison, ROI, and licensing.  Defined methodology and value proposition.  (PocketDBA, 2001)  Rescued major accounts. (Red Brick, 1998; Ceridian, 1996)  Set records.  (Multiple companies, 1985-2005)

Technical Marketing:  Developed and conducted mass mailing campaigns that saved dying software company. (Consumer Systems/Global Systems, 1994) Created unique, colorful marketing letter to introduce EAI tool.  (Oberon Software, 1997)  Produced corporate website. (Global Solution Resources,2002) Created numerous PowerPoint presentations. (1995-2009)



Address correction

Address list de-duping

Advanced planning & scheduling

Application development

Application tuning & performance

BI Business intelligence

Business and statistical graphics

Business to business


Change management

Chart creation

CICS testing & debugging

COBOL tools

Contact mgmt/CRM (ACT, Goldmine)

Corporate financial planning

CMS Content management systems

Custom development


Database administration

Database tools

Data warehouse

Defect Tracking

Delivery routing & scheduling

Desktop publishing




ECM Enterprise content management

EAI Enterprise application integration

Educational strategies

EIS Executive Information System



ERP Enterprise resource planning

E-commerce infrastructure

E-supply chain

ETL Extraction transformation & load

Executive dashboard

Financial planning

Financial modeling

4GL Fourth generation languages

Freight management

GPS global positioning & tracking



Graphics translation

High availability


Human resources


JCL job control language flowcharting

JCL productivity & debugging

Library management


Lotus Notes

Mail coding & processing


Marketing demographics

Media library management

Medical applications



MRP Material resource planning


MS-Office (Word,Excel,PPT,Outlook,Visio)


OLAP online analytical processing

Online test registration

Oracle development

Oracle tools

Page definition

PC desktop (extensive)

Performance enhancement

Pharmaceutical applications

Photo processing

Postal coding








Programmer productivity

Project management

Quality management

Report generation

RAD Rapid application development


RDBMS Relational database mgmt

Schema management

Server failover

Server live reorganization


SQL development


System monitoring

Test data generation

Transportation management

TSO time sharing

Route planning & optimization


Vehicle utilization

WCM Web content management

Web analytics

Webpage design

Windows 3.1, 98, ME, XP, 2000, NT

Word processing

Wireless database administration

Wireless system administration


Extensive software, analyst, & sales training.  (Computer Associates, Quest Software, Executive Analyst training.)  

PMP Study.  SDLC training.  Supply Chain Management (CPIM), 1999.  APICS. 

M. Div.  1982.  Trinity International University, Deerfield, IL. 

B.A.  Carleton College, Northfield, MN.  Lucas scholarship. English minor.

Additional study at Columbia College, San Antonio College, Covenant Seminary, Denison University, Emporia State University, College of Lake County, Roosevelt University.


Excellent health.  Outstanding references.  Entrepreneurial.  Four languages.  Chess.  Racquetball.  Volleyball.  Mensa.  Choral performer.  Eagle Scout.  Honorably discharged Vietnam era military veteran.  Commended as “dependable…hard working, intelligent, highly motivated…articulate” with “a highly developed sense of personal and professional integrity;” having a  “commitment to quality, integrity…professionalism.”  

Considered articulate, organized, persevering, proactive, and success-oriented (with over two decades’ experience in IT, business analysis, and project management), I am regarded as a disciplined self-starter, creative problem solver, effective team player and leader, and excellent writer with superior analytic and communications skills and a keen eye for detail.

References Available Upon Request